Southwest Airlines works out of its headquarters city of Dallas, Texas, at the Dallas Love Field Airport. It’s called the “heart” of the airline, but really this corporate campus is more than just the office: it’s the hub where strategy, innovation, training, day-to-day operations and everything in between intersect. The Southwest Airlines headquarters is home to corporate offices, simulators, and the airline’s Network Operations Control, and is a physical reflection of Southwest’s dedication to efficiency and its people-centric culture.
Where is Southwest Airlines’ Headquarters Located?
The headquarters of Southwest Airlines is located in Dallas, Texas, at 2702 Love Field Drive, right next to Dallas Love Field Airport (DAL). The location is fitting because Love Field is not only the airline’s primary operating base but also a part of its history, as Southwest started flying from this very airport in 1971.
Summary of Dallas, Texas, Southwest Airlines Headquarters
| Southwest Airlines headquarters address | 2702 Love Field Drive, Dallas, Texas, 75235 (P.O. Box 36611) |
| Phone number | 1 214 7924000 |
| [email protected] | |
| Operating hours | Monday to Friday: 09:00 am to 05:00 pm |
| Social media | YouTube: https://www.youtube.com/southwestair Facebook: https://www.facebook.com/SouthwestAir Instagram: https://www.instagram.com/southwestair/ LinkedIn: https://www.linkedin.com/company/southwest-airlines/ |
Southwest Airlines Headquarters Map
Southwest Airlines Headquarters Photos
Southwest Airlines Corporate Office Members
Southwest Airlines’ corporate office in Dallas, TX, is led by a team of about eight key executives. With extensive experience in the aviation industry, these leaders bring valuable insight and direction to the airline.
| Member Name | Designation |
|---|---|
| Bob Jordan | CEO & President |
| Ryan Green | Executive Vice President & Chief Commercial Officer |
| Linda Rutherford | Chief Administration Officer |
| Justin Jones | Executive Vice President of Operations |
| Andrew Watterson | Chief Operating Officer |
| Gary Kelly | Executive Chairman |
| Mark Shaw | Executive Vice President, Chief Legal and Regulatory Officer |
| Tammy Romo | Executive Vice President and Chief Financial Officer |
Operations Managed at Southwest Airlines Headquarters
Southwest Airlines’ Headquarters serves as the central hub for handling a wide range of passenger concerns, including:
- Key decision-making
- Scheduling, route planning, and coordination of flights
- Overseeing passenger services and policies
- Pilot, crew, and employee training facilities
- Developing new technologies, processes, and expansion strategies
How to File a Complaint with Southwest Airlines Headquarters in Dallas
Passengers who wish to file a complaint with Southwest Airlines Headquarters in Dallas, Texas, have several convenient options. Travellers can call the main corporate office at (214) 792-4000 or visit the Southwest Airlines customer service desk at the airport. Additionally, flyers can register can complain through the official website. The steps involved:
- Visit the Southwest Airlines official website.
- Go to the Help Center section.
- Select Provide Feedback and then choose the Complaint option.
- Pick the most relevant topic from the list provided.
- Click Next and complete the required fields such as Flight Information and Contact Details.
- Follow the remaining on-screen steps to submit your concern.
Southwest also accepts complaints via its social media platforms, where representatives respond promptly to passenger issues.
Once a complaint is received, a dedicated team at the Dallas Corporate Office carefully reviews it. Depending on the situation, they may resolve the issue by offering solutions such as travel vouchers, coupons, accommodation arrangements, or other forms of assistance.
Major Operating Bases of Southwest Airlines
Southwest Airlines connects travellers to over 120 domestic and international destinations. To manage such an extensive network, the airline relies on several key operating bases across the United States.
- Dallas Love Field (DAL)
- Denver International Airport (DEN)
- Las Vegas Harry Reid International Airport (LAS)
- Chicago Midway International Airport (MDW)
- Baltimore/Washington International Airport (BWI)
- Phoenix Sky Harbor International Airport (PHX)
- Houston William P. Hobby Airport (HOU)
- Orlando International Airport (MCO)
- Oakland International Airport (OAK)
- Los Angeles International Airport (LAX)
- Atlanta Hartsfield-Jackson International Airport (ATL)
Southwest Airlines Fleets
Southwest Airlines operates one of the largest and most uniform fleets in the world. The carrier exclusively flies aircraft from the Boeing 737 family, which has become a signature part of its identity and operations.
Models in Service:
- Boeing 737-300
- Boeing 737-500
- Boeing 737-700
- Boeing 737 MAX 8 (New addition)
Final Words!
The Southwest Airlines Headquarters in Dallas, Texas, is much more than a corporate office. It is the central hub where strategy, innovation, and daily operations are handled. With its location at Dallas Love Field and its reputation for a strong culture, the headquarters stands as a symbol of Southwest’s journey and its commitment to connecting people affordably and comfortably across the United States.
FAQs on Southwest Airlines Headquarters:
The headquarters is at 2702 Love Field Drive, Dallas, Texas, near Dallas Love Field Airport.
Generally, the Southwest Airlines headquarters is not open to the public for tours or visits. However, they may host specific public or corporate events on occasion.
The main corporate number is (214) 792-4000.
Corporate management, flight operations, training, customer service, and innovation are managed to keep the airline running smoothly.
The current President and CEO of Southwest Airlines is Robert “Bob” Jordan.
Dallas was chosen because of its central U.S. location and its connection to Love Field Airport, where Southwest began operations in 1971.
Yes, Southwest has other offices, including one at 2195 Research Row in Dallas, for research and development.
No, Southwest remains committed to Dallas and continues to expand its headquarters facilities.